Online Reputation Management

Online Reputation Management is key to survival in today’s digitally drive world. In the past many companies experienced great success by word of mouth referrals from existing customers. One neighbor told a friend at church and before you knew it a company’s business was thriving. If an unfortunate customer experience was received, a company would either have the opportunity “make things right” before too much damage occurred or in the worst case, might lose one or two customers due to dissatisfaction.

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The digital world and in particularonline company reviews have changed all that

Through the avenues of social media platforms or online reviewing platforms such as Google+, Yelp and Trip Advisor,information can be shared at hyper speed. Learning the good, and the bad about a company can instantly be absorbed by hundreds, if not thousands of potential customers at the click of a button.
But there are ways for businesses to take these experiences and efficiently use then to their advantage. By promoting good reviews through static,” top of the list” posting measures and instantaneous sharing across social media platforms, a business can increase their odds of capturing the interest of potential customers as well as rising to the top of search engine rankings. New customers will see your business as dependable and trustworthy.


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In addition, negative reviews can be alerted to early, for swift addressment to assure that potential customers see a quick response from the company. All businesses have a dissatisfied customer experience once and a while, the key is to handle these experiences efficiently so that they do not have time to propagate reaching hundreds of potential new customers.At The Mauldin Group, we have the tools to build your brand’s online reputation increasing sharing and leading to new leads. As a certified partner with strategic online reputation tool providers, The Mauldin Group can properly setup, monitor and address all your online reviews to assure that your business makes the most of these essential platforms. In addition, we can advise swift courses of action in the event of negative reviews, to assure that they are squelched in a positive way before causing large scale damage.

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