Let’s face it; keeping up with customers is hard. Add to that the complexities of keeping your sales team busy with qualified leads and your customer relationships can quickly be in need of counseling. CRM, Customer Relationship Management, can be the difference between keeping existing customers and lost profits. The key however, is finding the perfect CRM software for small business that works with you and not the other way around.
The Emergency CRM Systems For Small Business Story
So many times, we hear it. A small business hits a growth spurt. In the past, the business owner was great at keeping connected with customers. But the business starts growing, the customer service and sales relationships have to be traded over to other team members so that your focus can now be on the growing daily operations. Unfortunately however, the trade-off results in sales team members spending valuable time performing data entry and chasing leads that are un-qualified while your customer service team handles business transactions.
Soon, the customer relationships you worked so hard to build are starting to disappear. In addition, your marketing becomes inconsistent, leads begin to fall off and your online reviews start to suffer.
Your business needs automation of its customer journey. You need a CRM for small business…Now!
While’s its easy to say you need CRM software for small business, finding the right CRM that has thereputation as a leader, that is easy to implement and is user-friendly can be a tall order. In truth what you really need is a company that can help you distinguish which elements of a CRM fit your unique situation. You need CRM training, CRM development and CRM management services, you need The Mauldin Group.