by The Mauldin Group The Mauldin Group

Chateau Elan’s Ed Walls Shares, Associate Engagement: Why Leadership Matters

Using the “MAGIC” Formula For Associate Engagement

The Business Community Network hosted its monthly Roundtable Luncheon on July, 11, 2019. Ed Walls, General Manager of Chateau Elan Winery & Resort spoke on the topic: “Associate Engagement: Why Leadership Matters” where he shared the “MAGIC” formula for Associate Engagement. Read more

by The Mauldin Group The Mauldin Group

A Bad Review Response, Four Ways You Could Lose Potential Customers

Is Your Bad Review Response Costing You Customers?

At TMG, once and a while we field requests from clients who have experienced a negative review and are unsure how to respond. In many cases before we have a chance to answer, the client has already posted a response and not necessarily in the most positive way. While we all understand the need to respond to a negative review in a timely fashion, you could do more harm than good by posting a “Bad” response than from the “Bad” review. Here are four ways your bad review response may be costing you potential customers. Read more