Is Your Bad Review Response Costing You Customers?
At TMG, once and a while we field requests from clients who have experienced a negative review and are unsure how to respond. In many cases before we have a chance to answer, the client has already posted a response and not necessarily in the most positive way. While we all understand the need to respond to a negative review in a timely fashion, you could do more harm than good by posting a “Bad” response than from the “Bad” review. Here are four ways your bad review response may be costing you potential customers. Read more